Here is a list of frequently asked questions about our products and services:

WELLScene Decorative Window Well Picture Scene FAQ's
Q: What is the scene made of?
A: The WELLiner is made of a thick weather-proof poly-styrene plastic which is digitally imprinted with UV coated inks for long lasting durability

Q: How does the scene attach to the window well?
A: We use a combination of screws which are positioned near each corner and heavy duty outdoor velrco which is positioned in the upper middle.
Q: Can you produce scenes from custom images? Is the price higher?
A: Yes, but you must supply with with a high resolution image. The price is usually about 2.5 times higher. Please call for more information.
Q: What if there is not a dealer in my area?
A: You can still purchase our products direct over the phone. If you need professional installation we can recommend handyman companies in your area who can help.
Q: What type of product warranty do you offer.?
A: Our standard picture scene product comes with a three year warranty.
Q: What are the differences between the standard scenes and the economy scenes?
A: (1) Economy scenes are printed on one-third thinner plastic
(2) There are only 4 economy scenes to choose from versus 96 standard scenes
(3) Economy scenes are only available in the Large size.
(4) Warranty on economy scenes is one year versus three years on standard scenes.

WELLight FAQ's

Q: Is it difficult to install WELLights?
A: Not at all. The lighting is low voltage similar to landscape lighting so you do not need an electrician. The base system contains a transformer which mounts to the outside of your home and plugs into a standard outlet. Then a wire is run from the transformer to the well. The wire can be buried a few inches under ground to hide it. If additional fixtures are used they can be run in series from one fixture to the next.
Q: What type of product warranty do you offer?
A: Our WELLight product comes with the original equipment manufacturers warranty which is 10 years. We do not warranty bulbs since there is no telling when they may burn out. However, the bulbs are inexpensive and available from most local home stores.

Polycarbonate Window Well Covers FAQ's

Q: Can I purchase window well covers over the internet?
A: Yes, but you must provide us with a template created by tracing the window well shape. Please call for more information.
Q: Do you come out to measure the size of my covers?
A: No, becasue if we did it would increase the cost. However, the size of your covers are very easy to measure please see our Pricing Section under window well covers.
Q: Do you make the covers on-site?
A: Yes, we pre-cut the materials at our warehouse and then custom fit and assemble them on-site.
Q: How long does it take to get covers?
A: We usually can schedule you for the next week, but this can vary depending on how many orders we have to fill.
Q: Why do you use Polycarbonate?
A: It is the best product available for the job. It is nearly indistructable, is translucent (maximum natural light passes through) and it won't yellow or dry out over time.
Q: Do you offer locking mechanisms?
A: Yes, we offer the best and safest locking system available. It is called a SmartLock and is specially designed for quick release in case of emergency. The locking system locks the covers down from the inside so they can not be removed from the outside. Locks add additional security against intruders, as well as safety from children pulling off the cover.